Refund Policy
Applicable to the e-commerce website: EnglishOnComputer.com
1. General Policy
Due to the nature of digital products, all sales are generally final and non-refundable once access has been granted.
However, refunds may be considered in specific cases where technical issues significantly affect the customer's ability to access or use the product.
2. Eligible Refund Cases
Customers may be eligible for a refund if:
- The product is inaccessible or unusable due to technical issues, and
- The issue persists for more than 3 consecutive days, and
- The issue is confirmed to originate from our system
In such cases, we may:
- Extend the access period, or
- Provide a full or partial refund, depending on the situation
3. Technical Support
If you experience any issues (e.g., inaccessible content, system errors), please contact us:
Email: [email protected]
Our support team will respond within 5 business days and work to resolve the issue as quickly as possible.
4. Refund Request Process
- 1
Step 1: Contact us via email with a detailed description of the issue.
- 2
Step 2: Our team reviews your request within 5 business days.
- 3
Step 3: If approved, the refund will be processed via the trusted third-party payment provider to your original payment method.
5. Refund Processing Time
Once approved, refunds are processed by a trusted third-party payment provider.
Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account.